We manufacture a custom product which cannot be returned or exchanged if the customer simply doesn't like the product or has accidentally ordered the wrong size. Stock items will be accepted for a return only with prior authorization from StampsandSons.com within 30 days of the order date. Shipping is the responsibility of the buyer on all returns and shipping costs are non refundable.
If for any reason we make an error on your order or the product does not function according to it's specifications, we will replace it free of charge. (please read proofs below)
We currently ship to the USA and Canada. Shipping inside of the USA is free of charge and shipping to Canada is a flat rate $5.75
We ship out all orders within 48 hours Monday through Friday from our print studio in the United States.
IMPORTANT! What you see is what you get! What shows up in black will be the raised part of the stamp. If you have questions, need a proof or need FREE tech help please email us: firstname.lastname@example.org.
We cannot be held responsible for any mistake a customer makes when entering an order and we will not replace these orders at no charge. It the the responsibility of the customer to request a proof and check the proof for any errors, misspellings, sizing requirements, and that the raised part of the stamp is correct.
Customer satisfaction is important to us. We are proud to warrant our products against defects in material and workmanship for a period of one year from the date of purchase.
We cannot honor warranty claims for any defects or damage caused by re-inking our stamps with the incorrect ink or with ink purchased from another company or if using our stamps on chemically treated paper.
To meet our fast turnaround times, orders are entered into production almost immediately after the order is placed. Therefore, if you realize you need to make a change to your order or cancel your order, we cannot do so unless we receive notice within 1 hour of your order being placed. You will be charged the full amount of the order for any order cancelled after this time.